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To make a claim:

Send an e-mail to partner@vitalized.com with following information:

Relevant information
  • Order no.
  • Invoice no. (if available)
  • Company name
  • Contact person
  • E-mail
  • Phone
The claim
  • State the reason for your claim
  • SKU no.
  • Quantity
Please write your preferred compensation method
  1. Replacement
  2. Refund
Attach photo documentation
  • Include relevant photos that clearly show the issue.

We'll review your claim and get back to you within 24 hours (Monday-Friday).

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